WatchesOnline will gladly pay for free Ground shipping for every order valued over $100 via DHL eCommerce, USPS or ePacket depending on your location and fastest available service. However, should you return an item, the cost of shipping will be deducted from your total refund.
You will receive a shipping tracking number via email when your order is shipped from our warehouse.
- DHL eCommerce tracking info is available online here
- USPS tracking info is available online here
- ePacet tracking info is available online here
Orders that qualify for free shipping promotions will be shipped at no cost to you. We do reserve the option of determining the specific shipping method.
Return shipping charges for items not specifically covered under warranty coverage or otherwise damaged or defective will be deducted from any refunds given.
WatchesOnline provides insurance coverage for every item we ship out. NOTE: You may be asked to sign for the package upon delivery.
Shipping and Delivery Problems
If a shipped order was lost or damaged, the shipping carrier must conduct an investigation. Please contact WatchesOnline to initiate a tracer within 10 business days of the item shipping from our warehouse. If the package cannot be located, the shipping carrier will process a claim for the package. Claims can take up to two weeks to process. When the carrier claims responsibility for the loss or damage of your shipped item(s), insurance reimbursement will be issued to WatchesOnline, and the replacement item(s) will be shipped out. If the item(s) is no longer available, and a similar item is rejected, WatchesOnline will gladly refund your original payment.
If there are any noticeable discrepancies with your order or if the item delivered is the wrong item, please contact WatchesOnline to make any necessary corrections. Product discrepancies not notified to WatchesOnline within 5 days may not be eligible for replacement. Please do not use items that you believe are incorrect as it may void our ability to exchange or replace the items. For help with international shipping, please read our International Shipping Issues section. Please contact us within 5 days of receiving your shipment if your item is defective. You may be asked to provide photographs of the discrepant item(s) to help us better assist you.
In the unlikely event that goods are received with damaged packaging, such as outer boxes, cases, instructions, manuals, etc. WatchesOnline reserves the right to replace the original packaging of products sold herein.WatchesOnline cannot guarantee a replacement of the manufacturer’s original packaging.